Insurance companies are becoming increasingly vigilant with respect to custom foot orthotic claims.  As such, they have implemented a list of approved prescribers and providers:


Limiting custom foot orthotic prescription and provision to the professional designations above offers clarity to members of the general public as to who is qualified to produce and dispense custom foot orthotics. All of the clinicians at the Ottawa Orthotic Lab are Canadian Certified Pedorthists and as such our processes (assessment, casting and manufacturing) are all insurance industry approved.

Will this be covered by my insurance benefits?

Many insurance plans have coverage for the services and products provided by Canadian Certified Pedorthists. The amount of coverage is dependent upon your specific insurance policy. Please review your insurance plan or speak to your insurance provider to determine the amount of coverage you have for products or services provided by a Canadian Certified Pedorthist. Your pedorthist will provide you with all of the paperwork required by your insurance provider including a detailed invoice for services rendered, gait analysis and biomechanical report.

Individual provinces also have programs in place through WCB/Work Safe and social assistance for patients that qualify. Check with your individual provincial regulations for more information.

Pedorthic Info

What is a Canadian Certified Pedorthist?

Canadian Certified Pedorthists – C. Ped (C) – are foot orthotic and orthopaedic footwear experts. They are one of the few healthcare professionals trained in the assessment of lower limb anatomy and biomechanics. Canadian Certified Pedorthists undergo a rigorous education and training process in order to become certified by The College of Pedorthics of Canada.

They work alongside physicians, nurse practitioners and other healthcare providers to alleviate pain, abnormalities and debilitating conditions of the lower limbs and feet. The goal of every Canadian Certified Pedorthists is to help patients achieve and maintain proper foot care and lower limb health so they can live healthy, active lives.

How can a Canadian Certified Pedorthist help me?

If you are experiencing foot pain or lower limb discomfort, you should talk to your doctor or book an appointment with a Canadian Certified Pedorthist for treatment which may include: custom orthotics, orthopaedic footwear, shoe selection guidance. Canadian Certified Pedorthists help patients with a wide rage of foot and lower limb problems including:

  • Arthritis

  • Diabetes

  • Plantar Fasciitis

  • Achilles tendonitis

  • Bunions and bunionettes

  • Shin splints

  • Claw toes/ Hammer toes

  • Leg length discrepancies

  • Sports injuries

  • Metatarsalgia

  • Other foot injuries due to accidents

How many times will I need to see a Canadian Certified Pedorthist?

Every patient is unique so there is no hard-and-fast rule for length of treatment. After your initial consultation, your Canadian Certified Pedorthist will be able to provide you with an estimated length and course of treatment.

Your Appointment

What can I expect from my first appointment with a Canadian Certified Pedorthist?

Your first appointment with a Canadian Certified Pedorthist will include:

  • Review of pertinent medical and athletic history

  • Biomechanical examination

  • Gait Analysis

  • Footwear education and recommendation

  • 3D casting of feet

What do I need to bring with me?

For your first appointment, we’d ask that you bring a sample of the shoes that you wear on a regular basis at home, during activity, and at work.

We request that you also bring shorts, or pants that you can roll up to your knees, as we’d like to be able to see your lower limbs during the assessment. Wearing skirts to consultations is not recommended.

Lastly, we’d like to see any old orthotics you may have. This enables us to see what has been working well for you versus what hasn’t.